Privacy Policy

1. Definitions

In this Privacy Policy, the terms are used with the following meanings:

1.1. DVOYE – Sole Trader Taras Oleksiyovych Khmelovskyi (Tax Identification Number: 2609213694), registered and operating in accordance with the laws of Ukraine.

1.2. Tenant – any legally competent natural person who, at the time of concluding the Agreement, has reached the age of 18 (eighteen).

1.3. Services – services relating to the rental of Modules.

1.4. Policy – this privacy policy, including all amendments and additions.

1.5. Agreement – User Agreement.

1.6. Booking – the reservation of Modules by the Lessee for a specified period of time.

1.7. Website – the website on the Internet at the following link: https://dvoye.com.ua

1.8. Payment System – a legal entity that processes and executes payments using bank cards and holds the relevant licence from the National Bank of Ukraine to carry out such activities.

1.9. Cookies – information in the form of text or binary data received from a website on a web server, which is stored in the browser and then sent back to the same website if the Tenant visits it again.

2. General Provisions

2.1. This Policy has been drawn up and published by DVOYE on the Website and accepted by the Tenant in accordance with the Agreement; it governs the relationship between DVOYE and the Tenant regarding the collection, processing, storage and dissemination of the Tenant’s personal data.

2.2. These Terms and Conditions, in their current version, are available on the Website.

2.3. By making a Booking, the Tenant confirms that they have read and fully agree to these Terms.

2.4. DVOYE has the right, but not the obligation, to process the Tenant’s personal data. This means that DVOYE is not required to process all of the Tenant’s personal data specified in these Terms.

2.5. Any personal data provided by the Tenant (including the identification data of third parties) is deemed to have been provided by the Tenant lawfully and with the Tenant having the necessary legal capacity to provide such personal data, and the Tenant is deemed to have all the legal rights and grounds to provide such personal data to DVOYE.

2.6. DVOYE is not obliged to verify the lawfulness of the Lessee’s acquisition of the personal data provided by the Lessee or the Lessee’s legal capacity to provide such personal data.

3. Personal data that DVOYE may process

3.1. Dvoye may process the following personal data of the Renter:

3.1.1. The Renter’s identification details relating to the Booking:

Surname, first name and patronymic;

telephone number;

email address;

3.1.2. Identification data of the Tenant’s device:

Brand, model and serial number of the device;

IP address and mobile or internet network data of the device;

Operating system and software of the device;

Browser type;

Device language settings;

Unique and advertising identifiers of the device.

3.1.3. Tenant identification data required for refunding the Tenant:

Surname, first name and patronymic;

Taxpayer registration number;

Registered address;

Bank account number in IBAN format and bank card number;

Telephone number and email address provided at the time of Booking;

A scanned copy of the Payment System receipt confirming payment for the Services.

3.1.4. Personal data of third parties provided by the Tenant.

3.2. DVOYE may record telephone conversations with the Tenant and retain correspondence with the Tenant.

4. Personal data not processed by DVOYE

4.1. DVOYE does not process the Tenant’s personal data that is not specified in these Terms and Conditions as personal data of the Tenant processed by DVOYE.

4.2. DVOYE shall not, in any way or under any circumstances other than those specified in these Terms, process data directly or indirectly related to the Tenant’s bank cards, including, but not limited to:

The Tenant’s bank card number;

The expiry date of the Tenant’s bank card;

The issuing bank of the Tenant’s bank card;

The CVV or CVC code of the Tenant’s bank card;

The balance of the Tenant’s bank card;

Any other data relating to the Tenant’s bank card.

4.3. Data directly or indirectly related to the Tenant’s bank cards may be processed by the Payment System in accordance with the terms and conditions of that Payment System.

5. Purpose of processing and grounds for disclosure of personal data

5.1. Dvoye processes the Tenant’s personal data solely for the purpose of providing Services to the Tenant. The processing of the Tenant’s personal data is necessary for Dvoye to identify the Tenant.

5.2. To this end, DVOYE may process the Tenant’s personal data for the following purposes:

To facilitate interaction and communication between DVOYE and the Tenant;

To ensure the Tenant can be identified;

To analyse demand;

To send marketing communications to the Tenant (exclusively with the latter’s consent);

Enhancing the security of personal data protection;

Correcting software errors and improving the functioning of the Website;

In all other cases necessary for the provision of Services to the Tenant.

5.3. DVOYE may disclose the Tenant’s personal data to third parties solely to the extent necessary for the Tenant to receive the Services.

5.4. DVOYE may disclose the Tenant’s personal data without their consent:

Upon request from law enforcement agencies;

Upon request from judicial authorities;

In other cases specified by the legislation of Ukraine, these Terms and Conditions, and the Agreement.

6. Grounds for the processing of personal data

6.1. Dvoye processes the Tenant’s personal data in accordance with the purpose of such processing and on the basis of the Tenant’s consent to such processing, which is provided by the Tenant in accordance with these Terms and Conditions and the Agreement.

6.2. Dvoye may process the Tenant’s personal data on other lawful grounds.

7. Retention of personal data

7.1. Dvoye retains the Tenant’s personal data for a period of 3 (three) years from the date of the Booking.

7.2. In the event of any dispute or claim between the Tenant, on the one hand, and Dvoye, on the other; between the Tenant or DVOYE, on the one hand, and any third party directly or indirectly connected with the Services, on the other hand – the Tenant’s personal data will be retained by DVOYE until such dispute or claim is resolved.

7.3. Personal data required for accounting, legal, or any other purposes determined at DVOYE’s sole discretion may be retained by DVOYE for a period of 10 (ten) years.

7.4. DVOYE shall, where necessary, have the right to retain the Tenant’s personal data (in whole or in part) beyond the retention period for personal data established by these Terms.

7.5. Access to the Tenant’s personal data, apart from DVOYE, shall be restricted to persons authorised by DVOYE, and such access shall be granted to them solely for the purpose of providing the Services to the Tenant.

7.6. The Tenant’s personal data processed by DVOYE is stored on a server administered by DVOYE or by a person authorised by DVOYE.

8. Modifying and deleting personal data

8.1. To modify their personal data, the Tenant must use the Website.

8.2. The Tenant’s personal data may only be deleted by the Tenant sending a written request to DVOYE.

8.3. Closing a webpage/tab on the Website and any other actions taken by the Tenant do not result in the deletion of the Tenant’s personal data.

9. Cookies

9.1. DVOYE may use cookies and other third-party technologies in any manner not prohibited by law.

9.2. DVOYE may use cookies and other third-party technologies to:

Verify the Lessee’s identity;

Save the Lessee’s settings;

Conduct marketing campaigns and measure their effectiveness;

Analyse Website traffic;

In all other cases necessary for the provision of the Services.

10. Amendments to these Terms

10.1. DVOYE reserves the right to unilaterally amend or supplement these Terms, with or without notice to the Tenant, and the Tenant accepts this right of DVOYE and gives their irrevocable consent to such amendments and supplements.

10.2. If the Tenant continues to use DVOYE’s Services, this shall be deemed to constitute their unconditional acceptance of the amendments or additions made by DVOYE.

10.3. If the Tenant does not accept the amendments or additions made by DVOYE, they must notify DVOYE of this by sending a written notice to DVOYE’s address. In such a case, the Tenant will not receive the Services and is entitled to a refund in accordance with the terms and procedure set out in Section 7 of the Agreement.

11. Final Provisions

11.1. Any matters not covered by these Terms and Conditions shall be resolved in accordance with the applicable laws of Ukraine.

11.2. All disputes arising between the Tenant, on the one hand, and DVOYE, on the other hand, in accordance with these Terms and Conditions, shall be resolved through negotiation. In the event that such a dispute cannot be resolved through negotiation, it shall be resolved in court in accordance with the established jurisdiction and venue.

11.3. If one or more provisions of these Terms are held by a court to be invalid or void, all other provisions shall remain in full force and effect.